The Challenge 

Ovum Hospitals needed to modernize their patient acquisition and engagement processes while maintaining the trust essential to healthcare brands. 

Our Approach 

Conducted comprehensive audit of customer-facing processes. Redefined communication across ground operations and digital touchpoints. Implemented digital interventions to enhance the consulting experience. 

Results 

40% increase in digital appointment bookings 

Unified brand experience across all touchpoints 

Streamlined patient journey from discovery to consultation